Last weekend, we rented a car from Dollar Rent a Car at the San Jose airport. The desk clerk who rented the car to us, Erlie, was really helpful and pleasant (above what I would expect, or I wouldn't have mentioned it). The car was average, a pretty typical Dodge Stratus, but the price, $16 per day, made it worth it.
We returned the car yesterday morning, and my boyfriend realized later, when we were through airport security and buying breakfast, that he had left his watch in the console of the car. It's not a Rolex but it is a fairly nice watch, and we thoroughly expected it to be pocketed and never seen again.
I called the company and 20 minutes later, someone called back to tell me that the watch had been found! Today, someone called me to ask how I wanted the watch returned to me, and they made arrangements to have it shipped to us via DHL.
Kudos to Dollar! It takes a lot to impress me, but this level of honesty is enough to make me a loyal customer.